FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. Shipping cost will be clearly displayed at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster (3–6 business days).
4. What is your return policy?
We accept returns within 30 days of delivery. The case must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. Which iPhone models do you support?
We carry cases for the latest iPhone models (iPhone 16 series, 15 series, 14 series, etc.). Compatibility is clearly listed on every product page. Please double-check your iPhone model before purchasing.
6. What materials are your cases made from?
Our cases are made with high-quality materials including TPU, PC (polycarbonate), silicone, clear acrylic, and hybrid designs. Many cases feature raised bezels for screen and camera protection.
7. Do your cases provide good drop protection?
Yes. Most of our cases offer military-grade or reinforced drop protection. Exact protection level is mentioned on each product page.
8. Will the case turn yellow over time?
Our clear cases are made with anti-yellowing technology. However, we still recommend avoiding direct sunlight for long periods to maintain clarity.
9. Are the cases wireless charging compatible?
Yes. All Caselure iPhone cases are designed to be fully compatible with MagSafe (where applicable) and standard wireless chargers.
10. How do I clean my case?
We recommend wiping your case with a soft damp cloth and mild soap. Avoid harsh chemicals or abrasive cleaners. For silicone cases, occasional washing with dish soap helps maintain freshness.
11. Do you ship internationally?
Currently, we only ship within the United States.
12. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
13. What if my case arrives damaged or incorrect?
Please contact us within 48 hours with clear photos. We will resolve the issue quickly by sending a replacement or issuing a refund.
14. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.